Ezy Networkz flexible, round-the-clock support services reflect the working patterns of business.
Business is not just 9-5
We fundamentally believe that, when it comes to service desk support, quality of service equals quality of people.able clients to see in real-time how, where and when support is being deployed and to what effect. Reporting of our own performance levels against agreed service level commitments ensures proactive response and full accountability
Businesses don't always work 'normal' hours. Anyway, what is 'out-of-hours' to one company may be 'normal' to another.
That's why Wavex provides time-flexible, out-of-hours support services that are designed to meet businesses needs and priorities - day or night.
Our technical support can cover a business 24/7, or just evenings or at weekends. Flexible time bands mean that we can match our services exactly with the way a company operates, with a dedicated out-of-hours support telephone number provided on a specific pre-purchased time band(see below).
| Time Band | Period |
| A | 9am-6pm |
| B | 8am-5pm |
| C | 6pm-9am |
| D | 5pm-8am |